Friday, April 4th, 2008

UNIX/LINUX Technical Support Engineer Job Cebu

UNIX/LINUX Technical Support Engineer Job Cebu

Information System/ Software Services

Job Summary:

Highly responsible for the following:

-monitoring of the Ops center management systems (HSM security modules)
-drive expeditious resolution for any reported incident and/or problem tickets
-communicate and escalate incidents and/or problems to the right stakeholders in a timely manner
-create process and procedures, incident/problem tickets
-document any changes
-provide 1st level of support should an incident/problem arises or detected
-Make sure that Ops Center management servers are configured and running 24 x 365
-Will do security audits of the system
-Verify the integrity of the server system every shift
-Perform the following tasks should an error state is triggered:
-notify local manufacturing IT and operations management of the problem
-notify system admin and system architects of the problem
-gather diagnostic logs of all equipment involved in the issue
-call maintenance/support staff of the vendor, should a physical machine needs replacement
-will work with the maintenance/support staff of the vendor to provide basic debug of the equipment at issue


LINUX Technical Support Engineer

Qualifications:

- At least a Bachelor\’s Degree holder of any IT-related courses (BS ComSci, BS IT, BS ComEng, BS ECE, etc.)
- At least 2-3 years of UNIX/Linux/Solaris Experience
- At least Tier 2 level as technical support engineer in a Call Center, BPO, or IT Environment
- Procedure, process, and service oriented
- Must have working experience with SLA\’s, incident management, and change management
- Have working experience in systems monitoring, and should at least be familiar with scripting (shell, bash, korn, bourne, php, etc.)
- Oracle administration, ITIL exposure, and project management experience are plus factors
- Very good in oral communication
- Flexible, dynamic, and a team player

Our complete office address is:

Lexmark Research and Development Corporation (LRDC)
InnOve IT Plaza
Samar Loop corner Panay Road
Cebu Business Park, Cebu City
6000 Philippines

Reddit Slashdot Digg Technorati StumbleUpon Fark

Comments are closed.


Recommended Sites

Braces and Brackets, Teeth Whitening, Oral Care  -

best cebu part full time employment careers accountancy finance, managerial supervisory admin office human resources, tourism, it computers, clerical, customer support services, education, maritime, engineering, architecture, medical health sciences, receptionist, sales marketing technical factory worker job vacancies, training agencies, opportunity, interview tips guides hints advice filippine recruitment employment jobs, careers, call center, convergys, sykes, people support, etelecare, bigfoot contact centers cebu philippines
training schools, agencies, opportunity, guides, tips, articles, hints, advices, cebu philippines