UNIX/LINUX Technical Support Engineer Job Cebu

Information System/ Software Services

Job Summary:

Highly responsible for the following:

-monitoring of the Ops center management systems (HSM security modules)
-drive expeditious resolution for any reported incident and/or problem tickets
-communicate and escalate incidents and/or problems to the right stakeholders in a timely manner
-create process and procedures, incident/problem tickets
-document any changes
-provide 1st level of support should an incident/problem arises or detected
-Make sure that Ops Center management servers are configured and running 24 x 365
-Will do security audits of the system
-Verify the integrity of the server system every shift
-Perform the following tasks should an error state is triggered:
-notify local manufacturing IT and operations management of the problem
-notify system admin and system architects of the problem
-gather diagnostic logs of all equipment involved in the issue
-call maintenance/support staff of the vendor, should a physical machine needs replacement
-will work with the maintenance/support staff of the vendor to provide basic debug of the equipment at issue

Qualifications:

- At least a Bachelor\’s Degree holder of any IT-related courses (BS ComSci, BS IT, BS ComEng, BS ECE, etc.)
- At least 2-3 years of UNIX/Linux/Solaris Experience
- At least Tier 2 level as technical support engineer in a Call Center, BPO, or IT Environment
- Procedure, process, and service oriented
- Must have working experience with SLA\’s, incident management, and change management
- Have working experience in systems monitoring, and should at least be familiar with scripting (shell, bash, korn, bourne, php, etc.)
- Oracle administration, ITIL exposure, and project management experience are plus factors
- Very good in oral communication
- Flexible, dynamic, and a team player

Our complete office address is:

Lexmark Research and Development Corporation (LRDC)
InnOve IT Plaza
Samar Loop corner Panay Road
Cebu Business Park, Cebu City
6000 Philippines