TRAINING MANAGER Jobs Cebu

* Bachelor’s degree holder and post-graduate studies in Industrial Psychology Business Administration or Education
* At least 2 years supervisory experience in the area of training and development
* Excellent moderation and facilitation skills
* Capable of conducting a Training Needs Analysis (TNA)
* Above average oral and written communication skills
* Innovative should be able to come up with effective training programs

you may send your resume to

recruitment@innodata-isogen.com

or visit our  recruitment office at

HVG I.T Park, Subangdaku, Mandaue City 6014
Cebu, Philippines
Trunkline: (032) 230 7000
Recruitment: (032) 230 7123

Recruitments: Application Letter, Resume, Photocopy of Transcript of Records, Photocopy of SSS E1 or SSS ID

Shared Services

Job Summary:

Responsible for managing Customer Services Support and Direct Fleet Management operations in Cebu. Liaise and work closely with counterparts in the USA and EMEA to ensure Customer Operations processes and best practices are benchmarked and standardized across geographies. Responsible for all operations and functions managed and executed in Cebu which includes maintaining and improving service level agreements and established metrics, employee hiring, retention, development and engagement. This manager will have five direct reports (managers) and a growing staff of 60 people.

Qualifications:

* Must be a college graduate
* 5-10 years previous management experience, preferably in a position that provided support of US and EMEA customers receiving service
* Has strong people and English communication skills
* Very process oriented with ability to evaluate and develop on-going improvement plans
* With excellent computer skills, including Excel and Powerpoint
* Budget and department expense management
* Working US business hours required
* Willing and able to travel to corporate headquarters in the US for training.
o Additional experiences a plus: Experience in warranty and after market customer support
o Sales order and purchase order management experience
o Exposure to Lean Six Sigma continuous improvement tools and methods

Our complete office address is:

Lexmark Research and Development Corporation (LRDC)
InnOve IT Plaza
Samar Loop corner Panay Road
Cebu Business Park, Cebu City
6000 Philippines

Responsibilities and skills – Staff and office management, recruitment, order and stock management, customer service, budget and accounts management, legal issues an compliancy. Must have good communication and computer skills. You will be managing the office of a fast growing online business on behalf of UK owner. Good opportunity for career development.

Email to: simba888@gmail.com